Quality Assurance The company has an independent customer service department that provides warranty service for all types of diesel generators supplied by our company. Any faults caused by manufacturing defects within the warranty period will be handled and repaired by our company. However, this quality assurance does not cover damages caused by wear and tear of easily damaged parts, consumables, human error, or damage resulting from neglecting maintenance. | ![]() |
Pre-Sales Service We offer free pre-sales services including load capacity analysis, model selection, technical consulting, assistance with room layout planning, equipment installation, and environmental design planning. | ![]() |
In-Sales Service To ensure that users correctly understand the operation, usage, and maintenance of various types of generator sets, our company offers free on-site training or training at our company’s training center for different types of generator sets. | ![]() |
After-Sales Service Our company places great importance on after-sales support. We establish computer records for each customer, track services, and conduct regular inspections. Our service center has a fast-response management system. Upon receiving a service request, we ensure a 24-hour response and will dispatch the fastest transportation to the equipment site to address the issue promptly. | ![]() |